We have been regular customers of Sainsbury's for a couple of years now and yes, I realise that computer systems screw up occasionally, it's just annoying that nobody thought to check this morning and call us then!
They are usually good and they put the shopping in bags and take them through to the kitchen if we order stuff and Marie can't come over and help us for whatever reason, it's just frustrating that it sometimes happens is all! *sigh*
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