...that the actual support I receive for the 13 calls (which should total 6½ hours a week) this week will be under 50 minutes for the entire week combined. I'll be invoiced for the entire 6½ hours but I'll actually receive less than an hour of it. My carers are happier with me making the instant soup for lunch while they use their phones and the same in the mornings too, but as long as they're happy and I don't "make late for next client" then that's all that matters, right?
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