Not only has the TiVo box gone but the router has been replaced, the old router taken everything set up and my 3-in-1 printer brought down too, so instead of just taking the box, the engineer has managed to 2 other major jobs for me too!
Not only that, but he immediately saw that I was having internet issues so fixed that, explained why I couldn't connect to the internet even with a wired connection (I'd bought the wrong cable - d'oh! lol), fixed that as well and connected my computer back up to the internet... what a truly incredible engineer!
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