The engineer has just been over and he's almost certain what the problem is with the emersion heater, he knows how to fix it and he just needs to get the part, drain the tank (obviously lol), fit the new bit, refill the tank and hopefully it'll be fixed them. He made it sound like such an easy job, which is reassuring, but I'm hopeful that I won't need to leave the emersion on for literally 2 weeks to get a few centimetres of barely tepid water soon!
I just hope that it's a reasonable price now lol
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